Apply now!
Customer Service Expert
Translated by AI
About the job
As a Customer Service Expert, you will have a versatile role in the internal service department of our sales department.
- You are the first point of contact for our customers, the pool builders, and serve as the company’s representative.
- You process orders and follow them through from A to Z in the ERP system (Axapta). You handle inquiries regarding ongoing orders, delivery times, and stock levels, both via email and phone.
- You have a commercial mindset and always put the customer first. You build trust with clients to quickly identify their needs.
- You closely monitor any backorders.
- You work closely with colleagues from other departments, such as Sales Managers, technical staff, procurement, and accounting.
- You contribute to the company’s success through your dedication, motivation, and sense of responsibility.
- Finally, you identify areas for improvement and take the initiative to optimize existing workflows.
Profile
- Naturally, you are driven, precise, and have a problem-solving mindset. You have a technical affinity with our product range.
- You are a strong communicator and can maintain excellent professional relationships with customers. The customer is at the heart of everything you do!
- You can quickly adapt, prioritize tasks, and multitask effectively. Even in busy periods, you manage to keep an overview.
- You are a true team player but can also work independently.
- You are fluent in Dutch, French, and English. Knowledge of German is certainly a plus.
- You have a good command of common Microsoft applications, and ideally, you have already worked with an ERP system.
- You have at least a bachelor’s degree or equivalent experience. Preferably, you have initial work experience in an administrative role with customer contact.
Our Offer
- A versatile job with a lot of variety and responsibilities. This is a full-time position with a permanent contract.
- You will work a 40-hour week, giving you 12 extra vacation days per year.
- Your working hours are Monday to Friday from 8:30 AM to 12:30 PM and from 1:00 PM to 5:00 PM.
- An attractive salary package based on your experience and potential.
- You will work in a modern and pleasant workplace within a warm international company that values its employees and customers, with a great professional team you can rely on. Regular fun activities are organized, and a nice atmosphere prevails.
- We offer you a varied and challenging job in a rapidly growing company where entrepreneurship and taking initiative are encouraged. You will have the opportunity to fully realize your potential with room for ambition.
About the company
Pollet Pool Group is a dynamic company in full expansion. Being close to our pool builder, offering the best products as an independent supplier and being fully committed to service? These are the outlines within Pollet Pool Group. With a solid base of 9 distribution companies and 2 manufacturers, we support our customer with a range of high-quality products, technical support, training courses, an online ordering platform, etc. Pollet Pool Group is part of Pollet Group, headquartered in Waregem, and is active in 3 segments: the water treatment sector, the swimming pool industry and the medical industry. Together the group has 2000 employees and has operations in 17 countries.
APPLY FOR THIS JOB!
BECOME AN XPRT!
Are you enterprising, creative, curious, driven, young at heart, inspiring and just plain fun? Become part of our growing group and become a Water, Pool or Medical XPRT! Get in touch with our XPRT recruiter.
