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Administrative assistant technical service (temporary – freelance) (April – September 2026)
Translated by AI
About the job
The position can be filled on a fixed-term contract or freelance basis.
(We are not currently considering applications through intermediaries, thank you for your understanding)
ABOUT US
Pollet Pool Group is part of the Pollet Group.
The PPG Technics team is responsible for building and maintaining the highest level of technical support for pool builders. The Technics service is part of the customer experience, with a major impact on the overall experience. The team’s overall focus is to deliver high-quality service that is seamless, responsive, proactive and provided with the utmost care to our internal and external customers.
ROLE AND RESPONSIBILITIES
- You schedule incoming repairs with the technicians in a correct, efficient and logical manner.
- You schedule on-site interventions at the end customer’s premises when PPG products are not functioning as desired and cannot be resolved by the pool builder. To do this, you contact the customer by telephone.
- You complete the repairs in the ERP system according to the established procedures.
- You report to the PPG technical manager.
Profile
EXPECTATIONS
- You are aware that the customer comes first.
- Your priority is to strive for efficient planning for both internal repairs and interventions.
- You have a hands-on mentality. You take ownership of emerging problems and help proactively think about how to avoid them in the future.
- You also visit the work floor to take note of the repaired products.
- During busy periods, you maintain an overview and continue to work accurately.
- You fulfil your role with the necessary responsibility.
- You work closely with other colleagues within the team.
- In the event of escalations, you always notify the PPG technical manager.
REQUIRED SKILLS
- You are a truly flexible administrative assistant who enjoys working in an organised and accurate manner.
- You have strong communication skills.
- You work independently but also enjoy working in a team.
- You have a talent for combining different administrative tasks and know how to set the right priorities.
- You can express yourself fluently in Dutch. Knowledge of other languages is an advantage.
Our Offer
WHAT DO WE OFFER YOU?
- A varied job with lots of variety and responsibilities. Preferably full-time or 4/5 employment from April 2026 to September 2026.
- Our opening hours are from 8 a.m. to 5 p.m. You can arrange your flexible working hours in consultation with your teammates.
- Our company is easily accessible, located 3 km from the E17/Deerlijk exit and 3 km from the E17/Waregem exit.
- You will be working in a modern and pleasant workplace. This is a warm international company that cares about its employees and customers and has a great professional team you can rely on. Activities are organised regularly and there is a fun atmosphere.
- We offer you a varied and challenging job in a fast-growing company where entrepreneurship and initiative are encouraged. You will have the opportunity to realise your full potential.
About the company
Pollet Pool Group is a dynamic company in full expansion. Being close to our pool builder, offering the best products as an independent supplier and being fully committed to service? These are the outlines within Pollet Pool Group. With a solid base of 9 distribution companies and 2 manufacturers, we support our customer with a range of high-quality products, technical support, training courses, an online ordering platform, etc. Pollet Pool Group is part of Pollet Group, headquartered in Waregem, and is active in 3 segments: the water treatment sector, the swimming pool industry and the medical industry. Together the group has 2000 employees and has operations in 17 countries.
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